Job: Customer Service Agent

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Jobing Description

Become a Customer Care Agent - Join Alorica!

Alorica is currently seeking bright, motivated individuals to join our valued team of call center agents. Qualified candidates have exceptional communication skills, a fierce drive to succeed, and a genuine passion for helping people to join our team.

INBOUND CUSTOMER SERVICE AGENTS
You will be taking Inbound Calls from New and Existing Business customers to answer inquiries, offer recommendations and provide technical support for client, products or services. You will be expected to create an exceptional customer experience while engaging in needs based dialogue.

Interaction with customers is primarily phone-based via incoming calls. However, you may also use a variety of communication tools such as e-mail, fax, and Internet live chat. Whatever the mode of interaction, you will need to come across with clear, effective verbal and written skills and a friendly, upbeat style.

Responsibilities%5C:

Our clients include top-tier, brand name companies in electronics, wireless services, and other consumer products industries. You will provide customers with information and technical support for client products or services (we re talking computers, dvd players, audio systems, tvs, digital cameras, cell phones and more), resolve billing questions. Your job is all about simple to complex research and problem resolution so that our clients customers fully utilize and value the product or service they ve purchased.

We look forward to receiving your application!
Apply now! Or call our job hotline at 812-543-9192

In addition to health and time off benefits, you ll be eligible for Tuition Reimbursement, PAID TRAINING, 401k, rewards program and much more!

At Alorica, we value our employees and offer a competitive pay and benefits package, an encouraging, supportive environment with constant training, professional development, recognition programs and a wide variety of career advancement opportunities. Your growth opportunities are endless!

Employment is based on individual merit and qualifications. Employment opportunities are provided without regard to race, color, sex, age, marital status, religion, national origin, disability or veteran status.

D/V/F/M EOE

Skills / Requirements

Your Qualifications
HS diploma or GEDMust be at least 18 years of ageMust pass background checkBasic keyboarding skills, and availability for weekend and holiday shiftsTechnical aptitude is a plus, but not required for all positions!Good listening skills and the ability to remain calm under pressure.You ll need to prove that you are reliable we ll be counting on you.