Indiana University Health

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RCS-Program Manager - Charge Optimization 110634

at Indiana University Health

Posted: 6/1/2019
Job Status: Full Time
Job Reference #: 100167243

Job Description


Charge Optimization 110634

Active Full Time


Indiana University Health is Indiana's most comprehensive health system, with 16 hospitals and more than 34,000 team members serving Hoosiers across the state. We're looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.


The focus of the Program Manager role is to coordinate the efforts across multiple, related project initiatives. It is also the Program Manager's responsibility to clearly define effective and efficient project management practices to be utilized by the program team. The processes defined by the Program Manager are focused on integrating and managing program activity in an effort to achieve a defined set of program goals and objectives. The Program Manager optimizes processes regarding scope, time, cost, and quality to develop plans of action to achieve objectives. In addition to being a coach and mentor to these project managers, this position will ultimately lead the execution of standard processes/procedures to ensure the team delivers with preeminent quality and compliance in a timely manner. Program Manager is expected to deliver a program in alignment with stated customer objectives related to time, cost, scope and quality for all of the projects within the program. Expected to improve project success rates across an area or portfolio. In addition to projects being completed on-time, on-budget, within scope and with high quality, a positive project experience by the team and customers is also desired. The work of the Program Manager is a combination of strategic and tactical work for a defined program. It is strategic for the focus on the development of project management as a key capability across the organization.

Position will run multiple charge optimization and process improvement projects and initiatives for both professional and facility related issues. LEAN Six Sigma and performance improvement experience strongly preferred, project management experience a plus. Revenue cycle and/or clinical experience helpful. Must be able to perform effectively in a team environment with frequently changing priorities and work well with and influence staff and leaders from clinical and administrative departments across the system. Excellent written and verbal communication skills a must.

This person will not have any direct reports, so managing people is not a requirement, but would be helpful in that this position will need to lead/influence team members and other leaders across the system in both clinical and non-clinical areas to achieve the process improvement we are looking for.


  • Bachelor's degree preferred.
  • Master's Degree in Business or Healthcare Administration preferred or equivalent experience. ,
  • Requires knowledge of information technology standards and best practices (Quality Systems, Project Management, SDLC, Waterfall, Agile,etc..).
  • Requires experience typically gained thru 10 years' experience in information services with at least 5 of those in a healthcare provider segment market.
  • Requires ability to communicate and work with Executive Management.
  • Requires extensive experience with complex program and project management methodology.
  • Requires the ability to communicate effectively; both orally and in writing.
  • Requires facilitation skills to successfully organize and motivate a team to accomplish project goals in a tight timeframe.
  • Requires the ability to facilitate and lead work groups.
  • Requires the ability to plan and manage the utilization of resources.
  • Requires the ability to communicate sensitive issues with all levels of employees/management and handle confidential information in a professional manner.
  • Requires decision-making experience to handle controversial issues.
  • Requires strong customer service skills.
  • Requires ability to promote teamwork and build effective relationships.
  • Requires ability to take initiative and meet objectives.
  • Requires a high level of interpersonal, problem-solving and analytical skills.
  • Requires knowledge of the organization policies and procedures.
  • Requires ability to maintain confidential communication and use judgment and discretion.
  • Requires and understanding of Information Management principles, architecture and technologies.

Apply teamwork. Apply experience. Apply skill. Apply yourself. And together we can change everything.

· Indiana University Health has more than 34,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we're home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.

· Indiana University Health is Indiana's most comprehensive healthcare system with hospitals and specialties ranked among the nation's best by U.S. News & World Report.

· A unique partnership with the Indiana University School of Medicine – one of the nation's largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.

· At IU Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.

· With 16 hospitals, including eight with Magnet designation and five with Pathways to Excellence designation, our team members are leading the way through excellence.

· IU Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation's healthiest states.