City of Indianapolis and Marion County, IN

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Customer Service Representative - Marion County Assessor's Office

at City of Indianapolis and Marion County, IN

Pay: up to $26000/year
$26000 - $
Posted: 5/28/2019
Job Status: Full Time
Job Reference #: 2241950
Keywords:

Job Description

Overall Job Objective

Position Summary

Position is responsible for managing telephonic and in-person inquiries from members of the public seeking

assessment and other local government related information. The position will provide project management support for

the work done by Residential Valuation Analysts, and will ensure that all residential field information is properly input

into the property tax database in a timely manner so that it may be used by the Assessment Division and other city and

county agencies.

Position Responsibilities

Answers telephone calls, and, using broad general knowledge or the agency's mission and capabilities, determines

which staff member best addresses the caller's needs.

Provides general information accessed from the agency's property assessment databases to members of the public.

Provides data entry support to Residential Field Data Specialists.

Schedules appointments for Residential Valuation Analysts as necessary.

Scans documents and correctly files and indexes those documents within the appropriate data storage system.

Reviews and answers correspondence as appointed or directed.

Maintains all records, files, and documentation in accordance with the agency's policies.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or

responsibilities that management may deem necessary from time to time.

Qualifications

High School Diploma or equivalent and a minimum of one (1) year's prior work related experience are required.

Effective computer and communication skills are required. Applicants must have the ability to assist customers in a

professional and courteous manner, whether it's face-to-face, by email, or over the telephone. Applicants must be able

to operate standard office equipment such as a calculator, copier, and facsimile machines. The position requires

attention to detail and candidates must be able to type, create, and edit reports as needed, and communicate

effectively, both orally and in writing. All activities must comply with state law.

Independent Judgment

Position requires the knowledge of established laws, policies and procedures, which controls most of the actions in this

position. Other duties and tasks are routine in nature and performed under moderate supervision following standard

procedures. Independent judgment, subject to supervisory oversight, is used when there are no available policies and

procedures.