City of Indianapolis and Marion County, IN
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Customer Service Representative - Marion County Assessor's Office
at City of Indianapolis and Marion County, IN
- Position Summary
Position is responsible for managing telephonic and in-person inquiries from members of the public seeking
assessment and other local government related information. The position will provide project management support for
the work done by Residential Valuation Analysts, and will ensure that all residential field information is properly input
into the property tax database in a timely manner so that it may be used by the Assessment Division and other city and
- Position Responsibilities
Answers telephone calls, and, using broad general knowledge or the agency's mission and capabilities, determines
which staff member best addresses the caller's needs.
Provides general information accessed from the agency's property assessment databases to members of the public.
Provides data entry support to Residential Field Data Specialists.
Schedules appointments for Residential Valuation Analysts as necessary.
Scans documents and correctly files and indexes those documents within the appropriate data storage system.
Reviews and answers correspondence as appointed or directed.
Maintains all records, files, and documentation in accordance with the agency's policies.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or
responsibilities that management may deem necessary from time to time.
High School Diploma or equivalent and a minimum of one (1) year's prior work related experience are required.
Effective computer and communication skills are required. Applicants must have the ability to assist customers in a
professional and courteous manner, whether it's face-to-face, by email, or over the telephone. Applicants must be able
to operate standard office equipment such as a calculator, copier, and facsimile machines. The position requires
attention to detail and candidates must be able to type, create, and edit reports as needed, and communicate
effectively, both orally and in writing. All activities must comply with state law.
- Independent Judgment
Position requires the knowledge of established laws, policies and procedures, which controls most of the actions in this
position. Other duties and tasks are routine in nature and performed under moderate supervision following standard
procedures. Independent judgment, subject to supervisory oversight, is used when there are no available policies and