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Regional Manager

at logisticare

Posted: 10/24/2017
Job Reference #: 5000269879706

Job Description

Job Title

Regional Manager

Requisition Number


Job Description


The Regional Manager is responsible for daily management of the provider network within specific geographic area. Areas of responsibility include recruitment and daily management of provider network; complaint investigation and resolution; and outreach and education related to access and utilization of services. The Regional Manager will regularly interact with transportation providers, medical facility staff and members.


Customer Service:

Ensures that regional office exhibits outstanding problem solving skills as well as excellent verbal, written and interpersonal communication skills when communicating with recipients and their families, health care facilities, transportation providers and internal customer

Demonstrates thorough understanding of LCAD software and ensures that the regional office:

Is staffed appropriately to receive complaint calls/faxes

Records and correctly codes the complaints it receives

Establishes, maintains and strengthens regional office processes to investigate, validate, resolve, respond to, follow-through on and prevent re-occurrence of complaint(s)

Ensures that the assigned (or an alternate) provider quickly picks up a recipient after receiving the recipient's "Where's My Ride?"

Tracks "Where's My Ride" call trends by provider and takes appropriate actions if needed

Recommends liquidated damages, if necessary


Provider Network Functions:

Assumes primary responsibility for network development, support, improvement and contract enforcement

Communicates with providers often, visits them regularly and/or observes their fleets in action in order to ensure that providers know contract requirements, adhere to contract and knowledge is gained regarding emerging problems affecting providers

Assists the Director of Operations in managing the distribution of work within the region

Manages provider network to ensure that performance criteria are met

Recruits and negotiates with provider network to meet budgeted costs

Investigates provider payment and billing issues

Manages provider files to make sure they meet all credential requirements and specifications

Regularly meets with transportation providers

Addresses issues and concerns raised by transportation providers

Performs vehicle inspections to ensure vehicle compliance with all ADA and other Federal, State and Local regulatory standards

Focuses investigations on appropriate assignment of level of service by LCI and/or facility, and potential fraud and abuse based on available billing and trip data



Submits budgets as directed and maintains day-to-day control of regional-based operational expenditures

Recommends reassignment of trips to comparable quality but less costly providers

Performs other duties as assigned by Director of Operations


Stakeholder Relationships:

Develops on going relationship with facilities

Manages problem resolution and quality including complaint reports

Provides in-services to facilities, medical groups and members regarding our services and processes to promote positive relationships

Completes necessary reports related to assigned duties

Regularly meets with stakeholders to ensure we meet their expectations

Trains drivers using LCI-prescribed training curriculum


Competency Statement(s)

Analytical Skills - Ability to use thinking and reasoning to solve a problem

Communication, Oral - Ability to communicate effectively with others using the spoken word

Communication, Written - Ability to communicate in writing clearly and concisely

Customer Oriented - Ability to take care of the customers' needs while following company procedures

Decision Making - Ability to make critical decisions while following company procedures

Interpersonal - Ability to get along well with a variety of personalities and individuals

Management Skills - Ability to organize and direct oneself and effectively supervise others

Problem Solving -- Ability to find a solution for or to deal proactively with work-related problems

RelationshipBuilding - Ability to effectively build relationships with customers and co-workers

Working Under Pressure - Ability to complete assigned tasks under stressful situations


BA/BS Degree preferred


One to three years experience with transportation providers and/or medical transportation and contract enforcement highly desirable. Knowledge of transportation provider costs, pricing strategies, budget management, budget preparation and reporting strongly preferred.


Computer Skills

Proficient in Microsoft Word, Excel, and Outlook.

Other Requirements

Two to three years experience supervisory experience preferred. Transportation, routing, or, dispatching experience and/or knowledge of transit system a plus. Knowledge of Medicaid guidelines a plus.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Approximately 50% of work time is conducted in an office environment in a controlled atmosphere building and approximately 50% will involve travel.


The noise level in the work environment is usually moderate.


This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform other related duties as may be required by their supervisor.

Work Location(s)

, , Indiana 46260

Full-Time/Part Time